Returns Policy

Guarantee

H Roberts guarantees that the Products and/or Services will be free from defects in materials and/or workmanship for a period of 12 months from:- (i) in the case of Services, the date of completion of the performance of the Services; and/or (ii) in the case of Products, the date of delivery of the Products to the Buyer.

The guarantee in clause above is given by H Roberts on condition that H Roberts shall be under no Liability:- (i) in respect of any defect in the Products and/or Services arising from any drawing, design or specification supplied by the Buyer; (ii) in respect of any faults arising after risk in the products has passed which are caused by any subsequent mechanical, chemical, electrolytic or other damage not due to a defect in the products and/or Services as appropriate; and/or (iii) in respect of any faults or defects caused by wilful damage, abnormal working conditions, failure to follow H Roberts instructions, misuse, alteration or repair of Products and/or Services without H Roberts approval, improper maintenance or negligence on the part of the Buyer or a third party; and/or (iv) in respect of any defect in the Products caused as a result of fair wear or tear.

If any Products and/or Services prove to be defective and are covered by the guarantee in clause above then H Roberts shall at its sole option either repair or replace or re-perform such Products and/or Services within a reasonable period of time of being notified of the defect. Provided H Roberts complies with this clause the repair, replacement and/or re-performance shall be the Buyer?s sole remedy in respect of claims under the guarantee under clause above.

Any work carried out by H Roberts which is not covered by the guarantee in clause above will be charged for.

H Roberts shall have no Liability to the Buyer under the guarantee in clause above unless any defect is notified to H. Roberts within 14 working days of the defect becoming apparent or suspected or when it should reasonably have become apparent to or suspected by the Buyer.

The guarantee in clause above will not apply if the Buyer has not paid in full for the relevant Products and/or Services on the due date for payment.

Repairs and Replacements

H Roberts will at its option either repair, replace free of charge or re-perform any defective Products and/or Services where the defect is apparent on inspection provided that the defect is notified to H Roberts in writing within 3 working days of delivery of such Products or of performance of the Services.

Any defective Products must be returned to H. Roberts for inspection if requested by H Roberts before H Roberts will have any Liability for defective Products.

H Roberts may at its sole discretion replace, repair free of charge or re-perform defective Products and/or Services which are not notified to H Roberts within the specified time limit where in the opinion of H Roberts the defect would not have been ascertainable on inspection and has been notified to H Roberts as soon as reasonably practicable.

H Roberts will replace free of charge any Products missing from a delivery of Products provided that the missing items are notified to H Roberts in writing within 3 working days of delivery or, in the event of total non-delivery, this fact is notified to H Roberts within 14 working days of receipt of the invoice by the Buyer

Incorrectly ordered Items:

Items that have been incorrectly ordered by the customer and subsequently wish to be returned will result in a 20% re-stocking fee.

Returns of Bespoke or Specials:

Due to the nature of bespoke builds we can not accept these for return. H Roberts will take all steps to work with you to ensure the final product meets your requirement. After the customers approval of final design and therefore manufacture no returns will be accepted.

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